Customer Service Model

Experior Laboratories is recognized by their customers as a true partner — one that is committed to delivering accurate and cost-effective testing services, consistent on-time delivery, efficient project management and true accountability.

As part of that commitment, Experior has developed a unique customer service model that leverages proven processes and a dedicated team of experts. Every customer case is spearheaded by a testing and calibration engineer focused on the unique needs of that particular customer and all activities are executed with the intent to help customers reduce expenses, improve time-to-market and guarantee the reliability of their products.

With processes that include oversight, communication and real-time project tracking combined with experienced engineers and project managers who specialize in testing services, Experior’s customer service model ensures that all customers have a smooth and worry-free experience — from first contact through final service delivery.

Model Diagram

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